Knowledge
AI Insights
Industry averages — results vary by implementation
In 2026, SMEs can access the same AI capabilities once exclusive to large enterprises. Here's what AI can realistically do for your business - no hype, just practical insights for Vietnamese SMEs.
What AI can do for your business
Operations & Productivity
Work smarter, not harder
AI excels at repetitive tasks, information synthesis, and workflow automation - freeing your team to focus on high-value work.
Capabilities
- Document drafting and editing (emails, reports, proposals)
- Meeting transcription and summarisation
- Data entry and extraction from documents
- Process documentation and knowledge capture
- Task automation and workflow orchestration
Real Examples
- Auto-generate meeting notes with action items
- Extract invoice data into spreadsheets
- Draft standard operating procedures from descriptions
- Automate repetitive email responses
Quick Wins
- Start with meeting summarisation - immediate time savings
- Use AI to draft first versions, humans to refine
- Automate document formatting and templating
The reality check
What works today
Proven, practical applications
Text generation and editing
Drafting emails, reports, and marketing copy. AI produces good first drafts that humans can refine.
Information synthesis
Summarising documents, extracting key points, and answering questions about content.
Structured data extraction
Pulling data from invoices, forms, and documents into structured formats.
Translation and localisation
High-quality translation between languages, including Vietnamese-English.
Code assistance
Writing, explaining, and debugging code - a major productivity boost for developers.
What's still maturing
Use with appropriate oversight
Fully autonomous agents
AI can assist with multi-step tasks, but complex autonomous workflows still need human checkpoints.
Real-time decision making
AI can recommend, but high-stakes decisions (pricing, hiring, legal) need human judgment.
Domain-specific accuracy
General AI is impressive, but specialised fields (medical, legal) require careful validation.
Long-term memory and context
AI can struggle with very long conversations or remembering details across sessions.
AI for Vietnamese SMEs
Vietnam's SMEs are uniquely positioned to benefit from AI adoption. Here's what makes the opportunity compelling:
Vietnamese language support
Modern AI models handle Vietnamese well - both generation and understanding. Quality has improved dramatically since 2024.
Cost-effective for SMEs
AI tools are now affordable for small businesses. Many offer pay-as-you-go pricing, eliminating large upfront investments.
Integration with local tools
AI can connect with Vietnamese banking systems, e-commerce platforms (Shopee, Lazada), and local software.
Talent augmentation
AI helps small teams punch above their weight - one person with AI can do the work of three for certain tasks.
Export advantage
Vietnamese SMEs can use AI to compete globally - professional English communication, 24/7 customer support, faster turnaround.
Mobile-first integration
AI works well with Zalo, messaging apps, and mobile workflows that Vietnamese businesses rely on.